Privacy Policy
Last updated: March 31, 2026
At MediColl24, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent services.
1. Information We Collect
We collect information that you provide directly to us, including: • Personal information (name, email, phone number) • Healthcare practice information • Payment and billing information • Usage data and analytics • Communication preferences
2. How We Use Your Information
We use the information we collect to: • Provide and improve our AI voice agent services • Process appointments and bookings • Send service updates and notifications • Respond to customer support requests • Analyze usage patterns to enhance our platform • Comply with legal obligations
3. Data Security
We implement industry-standard security measures to protect your data: • End-to-end encryption for sensitive data • Regular security audits and penetration testing • HIPAA-compliant infrastructure for healthcare data • Secure data centers with 24/7 monitoring • Access controls and authentication protocols
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data only in these cases: • With your explicit consent • To comply with legal obligations • With trusted service providers under strict confidentiality agreements • In connection with business transfers or acquisitions • To protect our rights and prevent fraud
5. Your Rights
You have the right to: • Access your personal data • Request correction of inaccurate information • Request deletion of your data • Opt-out of marketing communications • Export your data in a portable format • Withdraw consent at any time
6. Cookies and Tracking
We use cookies and similar technologies to: • Remember your preferences • Analyze site traffic and usage • Provide personalized experiences • Ensure security and prevent fraud You can control cookie preferences through your browser settings.
7. Data Retention
We retain your information for as long as necessary to: • Provide our services • Comply with legal obligations • Resolve disputes and enforce agreements Healthcare-related data is retained according to applicable regulations.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: rahul@medicoll24.com
Phone: +91 86557 12707
Address: Mumbai, India